Order / Inquiry

You can find our ORDER PROCESS and F&Q below  : )

We prefer all the Inquiry, conversation and details by mail or messenger rather than a call: 

 

 

  • We can find the reference about all the conversation, prices and details record clearly.

  • We would prefer to spend as much time as possible to designing beautiful things for you.

  • We had designed for brides from Hong Kong to New York, Taiwan, Macau and all over the world.

We are also welcome you to meet us!

Make an Appointment

P lease fill in our Contact Form to request information and email us with below detail so we can arrange the meeting:

 

  • What style you like, and Colors, fonts, design elements or layouts details you can send to us.

  • We will have a conversation started about what you’re looking for,  and other details by email

  • Please let us know what's the best time for you, we need to check our schedule and confirm you asap.

  • Each time meeting around 30min to 90min, we will bring the sample, discuss with you the design and pricing.

 

Monday to Friday 9:00 - 5:00pm (not not available on Saturday, Sunday and public holidays)
Cyberport 3, 100 Cyberport Road, Cyberport, Hong Kong.
info@heyheycard.com

IMG_2936 2.JPG
IMG_3069.JPG
IMG_3032 2.JPG

 

Order process

 

 

 

 

Choose the style you like. please fill out our contact form to request information or email us with below detail to get a quote: 

 

  • The style code of invitations you like (If you like to order our collections)

  • How many you would like to print

  • The size of invitations you want (if you want to do a custom size)

  • And other product you would like to order 

  • Your wedding date

 

     Get in touch

       When we receive your request, we will send you a confirmation email with any relevant details. If you are placing a custom order,

      we will send you the prices and productions date. 

 

    Place an order

      Once you have approved your order, please settle the payment with 50% Deposit.

      (Please noted that print with foamboard or wedding prop it needs 100% payment)  

 

    Design process 

     After received your payment we will start the first layout for you. you can receive your first layout within 3 - 7 working days. 

      *Please noted that  2 rounds of the layout are included in the cost.  if you want to have 3 rounds layout, its cost HKD 50 each time.

      *layout not including in the cost the style no. (its need to cost HKD 100 for change the style)  

 

      Production 

     When you approved the layout, we will start to print the goods. its take around 4 - 10 working day

     (depends on the paper you choose or do you need to do hot foil etc)

 

      Shipping

     Its take 2 - 4 days for local, 7 - 14 days for worldwide. 

 

*Please noted that when you place the order that means you have read and agree to our Terms and conditions

 

 

 

     Hello!

we are so happy to

hear from you

F&Qs

 

  • When should I start designing my invitation?

       We recommend starting the design process as soon as possible! Some projects take more time than others, but custom wedding invitation designs          take 2-3 months for design and 2-3 weeks for printing and 2-4 day shipping. If you choose Heyheycollections it's take around 3 weeks(local ).

  • How Many Deposit Should I Pay ?

       We will start design your layout after received total 50% deposit. (formboard products need full payment)

  • I want to order a custom design and have some ideas, what should i provide to you?

        That's great! please send us any inspiration to you can be pinterest board, inspiration image, color palettes etc. 

 

  • What kind of printing do you offer?

       Most of our projects are printed with Gold Foil. we can do other like letterpress or die cutting.  

 

  • How many time layout including the payment?

       If you choose heyhey collections its including 2 rounds layout. if more than that its cost HKD 50 each time.

      *layout not including change the style no, if you need to change the style after your payment its cost HKD 100

 

  • Do you offer addressing?

      Yes! We offer hand-addressing for an additional fee. please noted that we only offers this serves with our stock envelope.

 

  • If i do not like the layout, can i get my deposit back?

      We are so sorry than we can not Return the Deposit. but you can choose our other productions to deduct your deposit.

 

  • What is your return policy?

       We cannot accept returns on customized orders unless there is a printing error that differs from the approved design layout.

      If a printing error , we will happily reprint your order or give you a 50% refund on your purchase. 

 

  • Do you have a minimum order number?

      Yes if you choose heyhey collection it needs 30 pcs!

 

  • Can i order a samle? 

       Sure! it cost HKD 50 set (Including 3 - 6 cards with one envelope) 

 

Do you still have unanswered questions? Contact us and we’ll be happy to answer anything that might be on your mind!